Tuesday, November 18, 2008

Apple trimming notebook orders; plans fixes for new models

Continued...

Software patch coming for display issues

Meanwhile, Apple is working on another software update for its unibody MacBooks to address external video glitches, according to one customer who spoke to the company's support teams.

Specifically, the customer was experiencing issues with his new MacBook Pro connected to an external display, where the display would sporadically lose signal for a second and flick back on.

"After not finding anything the technician put me on hold to talk to the engineers and then updated me that it is now a known issue that will be addressed in a software patch sometime in the future," he told AppleInsider.

The issue is said to be similar, but not identical to those experienced by other users attempting to use their new MacBooks with external displays. There's a thread on Apple's support forum from users who say their external video feed cuts in and out when attempting to playback QuickTime support media, and another where users say iTunes movies fail to display on external displays connected to the new notebooks over a Mini DisplayPort to VGA adapter.

The new MacBook Pro's sleep functionality is also being cited as the source of two more widely reported issues. In one thread, users explain that their external displays connected via a DVI adapter routinely fail to come back on after a period of sleep unless they're physically unplugged from the notebooks and then reconnected.

Another thread is full of complaints from users who say sleep mode is malfunctioning, leaving users to find their notebook batteries drained and the systems running unusually hot when they should have been idle.End.


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